Privacy Policy

Privacy Policy

Your privacy is important to us which is why we will always respect your data and never sell it on to third parties.

Stephens Estate Agents and Stephens Property Management are a trading style of Stephens Estates Limited, a company registered in England and Wales, Company registration number 4181268 and whose registered office is located at 57 High Street, Stotfold, Hitchin, Hertfordshire SG5 4LD. VAT registration No. 770451340.

Stephens Estate Agents ("us", "we", or "our") operates (the "Site"). The following informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

When you contact us, book a valuation, request property details or register an interest in the services we provide, we need to know your name, postal address, email address and contact telephone number.

We gather this information to allow us to process your registration, any viewing bookings you make for a property or any valuation service you may require. The relevant information may then be used by us, our agents and sub-contractors to provide services requested by you and to communicate further with you in order to fulfil the originally requested service.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials. You can opt-out at any time by contacting .These details will never be passed on to third-parties.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.

How long we retain your information

Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose for which the data was provided, the requirements of the business and the lawful basis for processing.

Within our business activities there are some legal requirements which apply to the retention of personal data; the minimum retention period is 12 months and the maximum retention period is 7 years from the date that the transaction concluded.

In the absence of any legal requirements, data is to be deleted when:
. the purpose for which it was provided is no longer valid; or
. the data subject has withdrawn consent; or
. the data is no longer up to date

Your rights

As a user you have the following rights:
. A right to be informed about our collection and use of personal information;
. A right of access to the personal information we hold about you;
. A right to ask us to delete any personal information held about you unless we are obliged to retain for other legal reasons;
. A right to rectification if any personal information we hold about you is inaccurate or incomplete;
. A right to restrict or prevent the processing of your personal information;
. A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
. A right to object to the use of your data for particular purposes.

If the business is sold

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.


Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

All personal data is stored securely in accordance with the EU General Data Protection Regulation
(regulation (EU) 2016/679) (GDPR)

Changes to this Privacy Policy

This Privacy Policy is effective as of 25th of May 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Complaints Procedure

We always strive to provide a high standard of care in all our dealings. if you are unhappy with any aspect of the service you have received please address your complaint in writing to the the Directors at Stephens Estate Agents, 57 High Street, Stotfold, SG5 4LD. We aim to reply to you within five working days.

Contact Us

If you have any questions about this Privacy Policy, please contact us at or write to us at Stephens Estate Agents, Data Privacy dept, 57 High Street, Stotfold, Hitchin, Herts. SG5 4LD